cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
MrMuppie
New member
3 0 0 0
Message 1 of 2
58
Flag Post

officejet pro 7740 - cover open message constantly on

HP Recommended
officejet pro 7740
Microsoft Windows 10 (64-bit)

Brand new ... first, after each document it would declare that I was out of paper.  Now, after each document it says the door is open ... I have to open and close it to continue.

 

What gives here?

1 REPLY 1
KrazyToad
HP Support Agent
HP Support Agent
21,033 21,020 1,276 1,303
Message 2 of 2
Flag Post
HP Recommended

@MrMuppie

 

Welcome to HP Support Community


I would like to help

 

Please try these steps

 

- Turn on the printer.

- Wait until the printer is idle and silent before you continue.

- Disconnect the USB cable from the rear of the printer. If your printer has a network or wireless connection, leave it connected.

- Remove the ink cartridges from the printer.

- With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.

- Wait at least 60 seconds.

- Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to a wall outlet.

- Reconnect the power cord to the rear of the printer.

- Turn on the printer, if it does not automatically turn on.

- The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

- Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

- Reinsert the ink cartridges, and then close the ink cartridge access door.

- If you receive a prompt to print a calibration page, do so.

 

Next ensure the printer has the latest Firmware https://support.hp.com/in-en/document/ish_1776648-1643972-16

 

Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation