officejet pro 8620 locked by admin. Needs hard reset

[SteveR2M]

I have a Officejet Pro 8620 which will not let me reset or change wireless settings due to "locked by admin".  I need to know how to factory reset it.  As it will not let me reset in the menu.

[Hawks_Eye]

Hi @SteveR2M 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

If your HP OfficeJet Pro 8620 is locked by admin and you’re unable to reset or change wireless settings, performing a factory reset can help. 

Since the menu is restricted, you’ll need to use advanced reset methods.

We need to perform a Semi full reset to restore the printer back to its original settings.

The reset instructions are specific to your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye