officejet pro 8740 error 0x61000020

[GARRETT5123]

The printer will not print, after a full reboot it still shows the error: 0x61000020

[Jay_G24]

Hi @GARRETT5123,

I'd like to help!

Please try the below suggestions:-

Check for obstructions in the carriage path

Clear obstructions from the carriage area inside the printer.

1. With the printer on, disconnect the power cord from the rear of the printer.

2. Open the door to access the carriage inside of the printer.

3. Look in the carriage path for debris such as crumpled paper or dislodged labels, and then remove any that you find.

   

4. Use your hand to move the carriage to each side, making sure it moves freely. If the carriage is stalled or docked to one side of the printer and you cannot move it, continue with these steps.

   

5. Close the carriage access door.

6. Reconnect the power cord to the rear of the printer, and then turn the printer on.

Reset the product

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet

If the issue persists, I'd suggest you Contact HP in your region regarding the service options for your printer

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[GARRETT5123]

I followed those steps and the same error occurs.  A page gets halfway printed and then stops, the computer then says "error code 0x61000020"

My printer is out of warranty and I can not find a phone or email to contact at HP.  The local service center said they don't work on these printers.  

I just want to find out how to fix this error or if I need to buy a new printer.

Thanks.