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‎09-22-2021 03:46 PM - last edited on ‎09-24-2021 05:28 AM by Retired

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Note from moderators: this message was originally posted in another topic, but it was moved to a new one to give more visibility for volunteers that help customers in the Community.

 

Original topic URL: **https://h30434.www3.hp.com/t5/Printing-Errors-or-Lights-Stuck-Print-Jobs/officejet-pro-9010-will-not...**

 

Very strange and what are the odds that I encountered virtually the exact same error on the same day. Changed the black ink cartridge no problem and then tried to change cyan but the carriage would not move into position. Done restarts, etc. with no luck. 

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4 people had the same question
1 REPLY 1

‎09-29-2021 12:28 PM

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@mikejackson1

 

Welcome to the HP Support Community.

 

Which Printer do you have? Let us know 🙂

 

Thanks!


I am an HP Employee

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