officejet pro 9013 won't fax multiple pages over 4 pages. It stops and that is that

[dralanf]

officejet pro 9013 won't send multiple fax pages over 3 pages. It stops in the middle of the 4th page and that is that. Nothing is sent. Does anyone know how to solve the problem? The machine is still iunder warranty. I have tried a reset. Removing the printer and setting up again . Fax test had no errors.  No problem with scanning and copying multiple pages. I have tried something. It was stopping in the middle of the 4th page. I changed the resolution from fine to standard and inow stops in the middle of the 5th page. Is it a buffer memory problem? Thanks

25.3.2024: I have been talking to hp support and they diagnosed that the problem is probably a fault with the phone line. I contacted my phone provider and they indeed found a problem which they promptly fixed and now there is no problem with faxes over 3 or 4 pages. So if you have this problem  and a fax test is good it is probably the phone line.

[Nal_NR]

Hi @dralanf,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are facing issues with fax.

Excellent description and a great diagnosis. It is greatly appreciated.           

Since you have performed all the possible steps, This might require one-on-one interaction to fix the issue via remote assistance.  

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

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