ok button doesn’t work to clear the screen

[Crauto]

Message says thank you for installing your hp ink cartridge don’t forget to recycle your used cartridge at hp instant ink .com with a ok button. The ok button doesn’t work to clear the screen.. I reboot it 3 times and the same message comes up. Ok button no matter how many times you press it it doesn’t work. Thx u

[Jay_G24]

Hi @Crauto,

I'd like to help!

I understand the printer is stuck on the " instant ink cartridges installed" message.

Could you remove the cartridges and check the error?

Do you have another set of ink cartridges with you?

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

Let me know. 

And, Welcome to the HP Support Community

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping!

Have a great day!

[Crauto]

Problem was solved by my previous post. Thank u

[Crauto]

Problem was solved by hp support by going into my pc click on settings click on options click ok and the message was gone thx u

[Jay_G24]

I am glad the issue is resolved.

 If you need further assistance feel free to reach out to us.

Have a great day ahead!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping!