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‎08-25-2024 02:01 PM

HP Recommended

I have a HP OfficeJet Pro 8710.

I just ran out of yellow ink and replaced with new cartridge dated 8-2020.

Error message, Older Generation Cartridge. The one I was using prior to that was dated 12-2022.

Everything I'm reading sounds like a Firmware issue. 

1. Can something be done so I can use these cartridges ? Very expensive and now useless.

2 If not, What date going forward do I need to use ?

 

1 person had the same question
1 REPLY 1

‎08-27-2024 07:54 AM

HP Recommended

HI @Upside2020 ,

 

Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.

After you install an ink cartridge if you get an older generation cartridge please follow the steps below:

• Please make sure you are using compatible HP cartridges.
• Please update the printer firmware. Sometimes updating the printer firmware helps. Please click here to update the printer firmware.

If the issue persists, Please replace the cartridges.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571 
HP Support
 

.
Sneha_01- HP support
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