option for auto duplex print disappeared

[tiredofproblem5]

OfficeJet Pro 6978 been a good machine.  All of sudden (after W 11 update) the auto duplex option has disappeared.  I have uninstalled and reinstalled printer twice,  diagnostics says no 

[A_Gayathri]

Hi @tiredofproblem5 ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand the auto duplex printing option has disappeared from your HP OfficeJet Pro 6978 after a Windows 11 update, here are several steps you can try to resolve the issue:
 

1. Check Printer Properties

• Open Settings > Devices > Printers & Scanners.
• Select your HP OfficeJet Pro 6978 and click on Manage.
• Click on Printer Properties.
• In the Device Settings tab, look for Duplex Printing or Print on Both Sides and ensure it is enabled.

2. Update Printer Driver

• Go to the HP Support website and download the latest driver for your printer model compatible with Windows 11.
• Install the updated driver and restart your computer.

3. Run HP Print and Scan Doctor HP Print and Scan Doctor

• Download and run the HP Print and Scan Doctor from the HP website. This tool can diagnose and fix common printing issues.

4. Check Printer Preferences

• In Settings > Devices > Printers & Scanners, select your printer again.
• Click on Manage and then go to Printing Preferences.
• Look for the option for duplex printing and ensure it is checked.

5. Check Windows Features

• Sometimes, certain features can be affected by Windows updates. Go to Control Panel > Programs > Turn Windows features on or off and ensure all relevant printer features are enabled.

6. Reinstall Printer using Windows Update

• In the Printers & Scanners section, click on Add a printer or scanner.
• Windows will search for available printers. If your printer appears, select it and allow Windows to install the driver automatically.

7. Check for Windows Updates

• Go to Settings > Windows Update and check if there are any pending updates that could address compatibility issues.

8. Reset the Printing System

• Go to Settings > Devices > Printers & Scanners.
• Remove your printer.
• Restart your computer.
• Re-add your printer to see if the duplex option returns.

Refer to this document: HP OfficeJet Pro 6978 All-in-One Printer User manual
HP TECH TAKES
 

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

[A_Gayathri]

Hi @tiredofproblem5 ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand the auto duplex printing option has disappeared from your HP OfficeJet Pro 6978 after a Windows 11 update, here are several steps you can try to resolve the issue:
 

1. Check Printer Properties

• Open Settings > Devices > Printers & Scanners.
• Select your HP OfficeJet Pro 6978 and click on Manage.
• Click on Printer Properties.
• In the Device Settings tab, look for Duplex Printing or Print on Both Sides and ensure it is enabled.

2. Update Printer Driver

• Go to the HP Support website and download the latest driver for your printer model compatible with Windows 11.
• Install the updated driver and restart your computer.

3. Run HP Print and Scan Doctor HP Print and Scan Doctor

• Download and run the HP Print and Scan Doctor from the HP website. This tool can diagnose and fix common printing issues.

4. Check Printer Preferences

• In Settings > Devices > Printers & Scanners, select your printer again.
• Click on Manage and then go to Printing Preferences.
• Look for the option for duplex printing and ensure it is checked.

5. Check Windows Features

• Sometimes, certain features can be affected by Windows updates. Go to Control Panel > Programs > Turn Windows features on or off and ensure all relevant printer features are enabled.

6. Reinstall Printer using Windows Update

• In the Printers & Scanners section, click on Add a printer or scanner.
• Windows will search for available printers. If your printer appears, select it and allow Windows to install the driver automatically.

7. Check for Windows Updates

• Go to Settings > Windows Update and check if there are any pending updates that could address compatibility issues.

8. Reset the Printing System

• Go to Settings > Devices > Printers & Scanners.
• Remove your printer.
• Restart your computer.
• Re-add your printer to see if the duplex option returns.

Refer to this document: HP OfficeJet Pro 6978 All-in-One Printer User manual
HP TECH TAKES
 

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

[A_Gayathri]

Hi @tiredofproblem5 ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand the auto duplex printing option has disappeared from your HP OfficeJet Pro 6978 after a Windows 11 update, here are several steps you can try to resolve the issue:
 

1. Check Printer Properties

• Open Settings > Devices > Printers & Scanners.
• Select your HP OfficeJet Pro 6978 and click on Manage.
• Click on Printer Properties.
• In the Device Settings tab, look for Duplex Printing or Print on Both Sides and ensure it is enabled.

2. Update Printer Driver

• Go to the HP Support website and download the latest driver for your printer model compatible with Windows 11.
• Install the updated driver and restart your computer.

3. Run HP Print and Scan Doctor HP Print and Scan Doctor

• Download and run the HP Print and Scan Doctor from the HP website. This tool can diagnose and fix common printing issues.

4. Check Printer Preferences

• In Settings > Devices > Printers & Scanners, select your printer again.
• Click on Manage and then go to Printing Preferences.
• Look for the option for duplex printing and ensure it is checked.

5. Check Windows Features

• Sometimes, certain features can be affected by Windows updates. Go to Control Panel > Programs > Turn Windows features on or off and ensure all relevant printer features are enabled.

6. Reinstall Printer using Windows Update

• In the Printers & Scanners section, click on Add a printer or scanner.
• Windows will search for available printers. If your printer appears, select it and allow Windows to install the driver automatically.

7. Check for Windows Updates

• Go to Settings > Windows Update and check if there are any pending updates that could address compatibility issues.

8. Reset the Printing System

• Go to Settings > Devices > Printers & Scanners.
• Remove your printer.
• Restart your computer.
• Re-add your printer to see if the duplex option returns.

Refer to this document: HP OfficeJet Pro 6978 All-in-One Printer User manual
HP TECH TAKES
 

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.