orange light comes on and doesn't print

[trixytree7]

When I bought the printer no problems.  I bought replacement ink for it and now it won't print.  A tiny orange light keeps coming on and don't know what it means.  We have done everything we know of to fix it.  Need help.  We have a hp envy x360 laptop and a hp         printer.  2755e.

[Raj_05]

Hi @trixytree7,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The small orange (amber) light on your HP DeskJet 2755e printer could indicate an issue with the ink cartridges, a paper jam, or another printer error. Here are some steps to troubleshoot the problem.

Check the Ink Cartridges:

• Make sure the ink cartridges are correctly installed.
• If you recently replaced the ink cartridges, ensure they are genuine HP cartridges, as non-genuine ones can sometimes cause issues.
• Open the printer lid and check if the cartridges are seated properly. If not, reinstall them.

Paper Check:

• Ensure there is no paper jam or blockage in the printer. Open the access area and carefully remove any paper that may be stuck.
• Check the paper tray to make sure the paper is aligned correctly.

Printer Reset:

• Turn off the printer, unplug it from the power source, and wait about 60 seconds. Then, plug it back in and turn it on. Sometimes a reset can clear error lights.

Check for Error Codes on HP Smart App:

• If you haven’t already, download the HP Smart app on your HP Envy x360 laptop. Open the app and check for any specific error messages related to the orange light.

Update Printer Firmware:

• Use the HP Smart app or visit the HP support website to check if there's a firmware update for your printer. Sometimes firmware updates can fix errors with newer cartridges.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support