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Message 1 of 2
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Flag Post

output tray extender is stuck in

HP Recommended
Envy 4527
macOS 10.14 Mojave

Envy 4527.  Output tray extender won't come out !

1 REPLY 1
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HP Support Agent
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Message 2 of 2
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@Haileybury

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

Please try these steps

 

- With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.
- Wait at least 60 seconds.
- Plug the power cord back into the wall outlet.
NOTE: HP recommends connecting the printer power cord directly to a wall outlet.
- Reconnect the power cord to the rear of the printer.
- Turn on the printer, if it does not automatically turn on.
- The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
- Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
 

Next ensure the printer has the latest Firmware. Link: https://support.hp.com/in-en/document/c02919168

 

Thank you 

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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