page printing brand new printer

[krisrainwaters]

hi! i have a brand new office jet pro printer and it wont "custom print" pages (like if i just want to print pages 1-50 of a 200 page document. i also can't do more than one page (ex. 3,6,7,8,9, etc). it works otherwise (printing the entire document or if i only input 1 page). i ran the diagnostic and of course there's nothing wrong. how can i fix this?

[Kumar0307]

@krisrainwaters, Welcome to the HP Support Community!

This seems like an issue with the printer driver. 

Perform a clean reinstallation of pre-installed HP drivers

1.  In Windows, search for and open Programs and features 
2.  Select your HP Printer 
3.  Select Uninstall 
4.  In Windows, search for and open Devices and printers 
5.  In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
6.  Open up the run command with the “Windows key + R” key combo. 
7.  Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
8.  Click on the “Drivers” tab 
9.  Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
10.  Select Ok 
11.  Select Apply and Ok on the Print Server Properties windows 
12.  Close Devices and Printers, restart the computer.

Click here to download the HP Full-featured driver.

Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.

Open the document to be printed
Click on print option from File Menu
Under copies option, select the number of copies to be printed
Under pages to print, select all Pages or type in the page numbers that need to be printed.

Hope this helps! Keep me posted. 

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Have a great day!