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paper jams constantly

HP Recommended
HP 6700
Microsoft Windows 10 (64-bit)

Famous last words: "It was working just fine last night". Now, everytime I try to print it the paper jams. I have tried at least five times with the same result. At least the jams are easy to clear, which I find most suspicious.

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HP Support Agent
HP Support Agent
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HP Recommended

@Neil_H Welcome to HP Community!

 

I understand that you are getting a paper jam issue.

 

Please let us know what media you are using to print.

 

Clean the paper feed rollers

Dust, paper fiber, and other debris might accumulate on the paper feed rollers and cause paper jams and paper feed issues. Clean the rollers inside the printer, and then try to print again.

  1. Turn off the printer, and then disconnect the power cord.

       WARNING: 

    Disconnect the power cord before reaching inside the printer to avoid risk of injuries or electric shock.

  2. Press the two buttons at the ends of the duplexer, and then pull the duplexertowards you to remove it.

    Image: Remove the duplexer.

  3. Lightly dampen a lint-free cloth with distilled water, and then squeeze any excess liquid from the cloth.

  4. Press the cloth against the rollers inside the printer, and then rotate them upward with your fingers. Apply a moderate amount of pressure to remove any dust or dirt buildup.

    Image: Clean the rollers

  5. Lightly dampen another lint-free cloth with distilled water, and then squeeze any excess liquid from the cloth.

  6. Press the cloth against the external rollers, and then rotate them upward with your fingers. Apply a moderate amount of pressure to remove any dust or dirt buildup.

    Image: Duplexer external rollers.

  7. Press down on the two tabs at the ends of the duplexer to open the duplexer cover.

    Image: Press the tabs to open the duplexer.

  8. Clean the rollers inside the duplexer the same way that you cleaned the other rollers.

    Image: Duplexer internal rollers.

  9. Allow the rollers to dry completely (approximately 10 minutes).

  10. Close the duplexer cover.

  11. Gently push the duplexer into the printer until it snaps firmly into place. Do not press the buttons on the end of the duplexer while you reattach it.

    Image: Reattach the duplexer.

  12. Reconnect the power cord to the rear of the printer, and then turn on the printer.

Reset the printer

Sometimes a paper jam error persists even though there is no jammed paper (false paper jam). Reset the printer, which might clear a false paper jam error, and then try to print again.

Please refre to the below link as well.

 

https://support.hp.com/us-en/product/hp-officejet-6700-premium-e-all-in-one-printer-series-h711/4322...

 

 

 

  1. With the printer turned on, disconnect the power cord from the printer.

  2. Unplug the power cord from the power source.

  3. Wait 60 seconds.

  4. Reconnect the power cord to a wall outlet and to the printer.

    NOTE: 

    HP recommends plugging the printer directly into a wall outlet.

     

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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