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paper keeps jamming

HP Recommended
officejet 4650

The paper keeps jamming on my Officejet 4650.   I've followed the instructions to troubleshoot it, but no help.  How do I fix it?

 

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@JCritch

 

Welcome to the HP support community.

 

Manually clean the paper feed rollers

  1. Gently grasp the handles on either side of the printer, and then raise the ink cartridge access door until it locks into place.

    The carriage moves to the center of the printer.

    Image: Opening the ink cartridge access door.

  2. Wait until the carriage is idle and silent before you proceed.

  3. Turn off the printer.

  4. Disconnect the power cord from the rear of the printer.

  5. Disconnect the USB cable, if it is not already disconnected.

  6. Locate the paper path cover in the area behind the ink cartridge access area.

    Image: Example of the paper path cover.

  7. To remove the paper path cover, pinch the tabs together, and then lift up.

    1.  

      Image: Removing the paper path cover.

      Pinch the tabs together
    2. Lift up

  8. Lightly dampen a lint-free cloth with distilled water, and then squeeze any excess liquid from the cloth.

  9. Press the cloth against the rollers inside the printer, and then rotate them upward with your fingers.

    Apply a moderate amount of pressure to remove dust or dirt buildup.

    Image: Example of  rollers inside the printer

  10. Allow the rollers to dry completely (approximately 10 minutes).

  11. Replace the paper path cover.

    Image: Replacing the paper path cover.

  12. Close the ink cartridge access door.

  13. Reconnect the power cord to the rear of the printer, and then turn on the printer.

  14. Reconnect the USB cable to the printer if necessary.

You can refer this HP document for more assistance:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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