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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended
HP DeskJet 2755 All-in-One Printer

When my black ink cartridge (HP) was low, I got a blinking E! and an empty cartridge icon.  I replaced the cartridge with a non-HP one and the issue persisted. I tried resetting the printer several times, cleaning the cartridge, and turning off the cartridge protection setting to no avail.  I then installed an HP branded cartridge and still got the same error;  the HP smart app shows "incompatible cartridge" with an empty cartridge icon.

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