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‎01-12-2021 12:32 PM

HP Recommended
Product: Photosmart Premium 309c
Operating System: macOS 10.14 Mojave

Printer keeps giving me messages that the paper is jammed (it isn't) or that the carriage is jammed (it isn't) and will not print. HELP!

3 REPLIES 3

‎01-16-2021 08:49 AM

HP Recommended

@crobbmd

 


Welcome to HP Support Community


I would like to help

 

Please follow the instructions in this Link: https://support.hp.com/in-en/product/hp-photosmart-premium-all-in-one-printer-series-c309/3984414/do... and let me know how it goes


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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‎01-16-2021 11:04 AM

HP Recommended

I did all of those things. No luck. the machine will transiently give the appearance of being ready to function, then the paper jam message shows up again. 

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‎01-19-2021 05:02 AM

HP Recommended

If the issue persists please contact HP Support in your region for service options

 

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.
 

Thank you

KrazyToad
I Am An HP Employee

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