I have the same problem as someone else. I can't get pictures to print. The paper is in the photo slot, but the printer continues to tell me to load paper. I tried it in the paper slot too. That didn't work either.
Well, I dug a little deeper. Please ignore my previous message. Here are the answers:
I have no problem printing documents. The problem is pictures. I've tried HP paper that came with my printer and I've tried other brands. Nothing works in the picture slot or the paper slot adjusted to the photo paper size. This is not a new problem because of updates. I have NEVER been able to print pictures from this printer.
That's unfortunate. If you have tried the steps mentioned in my previous post and the issue persists, I think this issue needs some additional technical assistance that can be better provided through one-on-one interaction or a remote session with our HP Support team.
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