preparing to print

[Nayyerm]

added new ink cartridges to HP 8600 printer, they were recognized by printer, then Hp printer says ": preparing to print" and rejects ink cartages. how can i fix this issue?

[Sneha_01]

Hi @Nayyerm,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP Officejet Pro 8600 printer is displaying the message "Preparing to print" after you've installed new ink cartridges and then rejects them, there could be several reasons for this issue. Here's a step-by-step guide to troubleshoot and fix the problem:

1. Remove and Reinstall Cartridges

1. Turn off your printer and unplug it from the power source.Open the ink cartridge access door and carefully remove all the cartridges.Check the cartridges for any protective tape or packaging that might still be attached.Reinstall the cartridges one by one, making sure they are firmly seated in their respective slots.Close the ink cartridge access door.

2. Reset the Printer

1. Turn on your printer and wait for it to fully initialize.Once the printer is ready, perform a power reset:Unplug the power cord from the back of the printer while it is still turned on.Wait for at least 60 seconds.Plug the power cord back into the printer.Try printing again to see if the issue is resolved.

3. Clean Cartridge Contacts

1. Turn off the printer and unplug it from the power source.Remove the ink cartridges from the printer.Use a lint-free cloth lightly dampened with distilled water to clean the electrical contacts on the cartridges and inside the printer.Allow the contacts to dry completely.Reinstall the cartridges and close the ink cartridge access door.

4. Update Printer Firmware

1. Check if there are any firmware updates available for your HP Officejet Pro 8600 printer.Visit the HP Support website, enter your printer model, and download the latest firmware update Follow the instructions provided to install the firmware update on your printer.

5. Check for Ink Cartridge Issues

1. Ensure that you are using genuine HP ink cartridges that are compatible with your printer model.Check the expiration date on the cartridges to ensure they are not expired.If you have another set of cartridges available, try installing them to see if the issue persists.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support