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‎08-11-2020 02:53 PM

HP Recommended
Product: hp6510 photosmart b211a
Operating System: Chrome OS

MY hp 6510 will not print black. I have tried 3 new hp cartridges  ,updated drivers software etc.. but it still wont print black.  Before I did the updates it would not even recognize the new cartridges , but now that's the only thing that happens. It wont print black  on the tests either. I got nowhere with the virtual help

1 REPLY 1

‎08-14-2020 01:54 PM

HP Recommended

@joe2680

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

  • Are you able to make copies from the printer? 
  • Are you printing from your phone or computer?

While you respond to that, let's try these steps: https://support.hp.com/us-en/product/hp-photosmart-6510-e-all-in-one-printer-series-b211/5058334/mod... refer to Step 4: Make sure the ink cartridges are properly vented and seated correctly

 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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