print head bad still under warranty

[jimDef]

I can’t seem to get any help from hp printer still under warranty and printer says bad print head 

[Garp_senchau]

@jimDef, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

When your HP printer displays a "bad print head" error, it typically means that the printer has detected an issue with the print head that could affect printing quality. Here are the steps you can take to troubleshoot and potentially resolve the issue:

Power Cycle the Printer:

• Turn off the printer and disconnect the power cable.
• Wait for about 60 seconds.
• Reconnect the power cable and turn the printer back on. This simple reset may resolve the error.

Check the Print Head:

• Open the printer cover to access the print head.
• Remove the print head by lifting the latch or lever securing it in place.

Clean the Print Head:

• Gently clean the contacts on both the print head and the printer with a lint-free cloth dampened with distilled water. Ensure all contacts are free of ink or other debris.
• Allow the contacts to dry completely before reinserting the print head.

Reinsert the Print Head:

• Carefully reinsert the print head into the printer and secure it with the latch or lever.

Run a Print Head Cleaning Cycle:

• Use the printer's menu to perform a print head cleaning. This option can usually be found under Maintenance or Tools in the printer’s settings menu. Follow the on-screen instructions to complete the process.

Check for Firmware Updates:

• Ensure that your printer’s firmware is up-to-date. Firmware updates can sometimes resolve hardware errors. Visit HP's official website and look for firmware updates specific to your printer model.

Reference: HP Inkjet printers - Printhead errors | HP® Support

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,