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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
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‎10-19-2025 03:31 PM

HP Recommended
Product: HP Smart Tank 580 All-in-One Printer
Operating System: Microsoft Windows 11

trying to use the print head clean tool, but it keeps saying the printer is busy. try later. I have unplugged and all that. please help

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1 REPLY 1

‎11-24-2025 01:58 AM

HP Recommended

Hello Nae08,

 

Thanks for reaching out.

Please try the below steps and help me know if the issue is sorted.

 

Step 1: Cancel All Print Jobs

Open Printers & Scanners (Windows: Start → Settings → Devices → Printers & scanners; Mac: System Preferences → Printers & Scanners).
Select your printer → Open queue.
Cancel all jobs.
Make sure nothing is stuck (sometimes a ghost job needs a reboot to disappear).


Step 2: Restart the Printer Service / Software

Windows:
Press Win + R, type services.msc, hit Enter.
Find Print Spooler, right-click → Restart.
Try the print head cleaning again.

Mac:
System Preferences → Printers & Scanners.
Right-click your printer → Reset printing system (this clears any stuck queues).
Re-add the printer.

 

Step 3: Ensure the printer is not in sleep mode, and also update the print firmware.

 

 

Regards,

Sharun

I am an HP Employee. Although I am speaking for myself and not for HP.
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