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‎08-31-2019 02:35 PM

HP Recommended
Product: Example: Officejet Pro 8600
Operating System: macOS 10.12 Sierra

message from the printer  box is the printer is busy.Cannot print any documents. The printer will print the test page with out any trouble.

1 REPLY 1

‎09-03-2019 08:32 AM

HP Recommended

Hi @Basic77

 

Welcome to the HP Support Community. 

 

To better assist you - 

 

1) Which application are you printing from? 

2) Have you tried printing from a different application? 

3) How is the printer connected - wired or wireless? 

 

While you respond to that, I'd suggest we try updating the Mac and also update the printer's firmware. Refer to the document below for steps - 

 

How to update the software on your Mac?
 

HP Printers - Updating or Upgrading Printer Firmware 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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