print prints but no image

[rorourboat]

hp envy photo 7155 

prints but no image 

[Max3Aj]

Hi @rorourboat, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
If your HP Envy Photo 7155 is printing but not producing images (blank pages or missing content), try these troubleshooting steps:

Check Ink Levels

• Go to the printer’s control panel > Setup > Tools > Estimated Ink Levels
• If ink levels are low or empty, replace the cartridges.

Clean the Printhead

• On the printer screen:
  • Setup > Tools > Clean Printhead
  • Run the cleaning process and try printing again.

Use HP Diagnostic Tools

• Download and run HP Print and Scan Doctor (Windows) from HP Support.
• If on Mac, reset the printing system:
  • System Preferences > Printers & Scanners > Right-click printer > Reset printing system

Check Print Settings

• Ensure that:
  • The print job is not set to grayscale or draft mode.
  • The correct paper type is selected in the print settings.

Align and Reseat Cartridges

• Remove and reinstall the cartridges to ensure proper contact.
• Run Align Printhead from Setup > Tools.

Try Different Files and Apps

• Print from another program (Word, PDF, or a web browser) to see if the issue is software-related.

Perform a Hard Reset

• Unplug the printer while turned on, wait 60 seconds, then reconnect it.

Reinstall Printer Drivers

• Uninstall HP Smart & printer drivers from your computer.
• Download and reinstall the latest drivers from HP website.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support