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‎06-17-2021 06:20 PM

HP Recommended
Product: hp officejet pro 6830

printewr stopped working. tried to reset by unplugging,  on/off gutton flashes and screen reads C4EBA341. Will not proceed from there. Press on/off results in same except wi-fi  and 3 icons flash

1 REPLY 1

‎06-20-2021 04:10 AM - edited ‎06-20-2021 09:02 PM

HP Recommended

@ronny160, Welcome to the HP Support Community!

 

Are you not able to bypass this error to access the home screen of the printer?

 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

If this does not help, unplug the power cable and hold the power button down for 10-15 seconds and release it. Power on the printer and check.

Make sure the print carriage is moving freely and there are no paper jams inside the printer.

 

We can try to factory reset the printer only if the printer is not stuck at this error.

I have sent you a private message with a set of instructions to perform a reset. Kindly check the same, this might help you to resolve this issue. Check next to your profile name, you should see a little blue envelope, please click on it.  

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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