printer HP 8620 says my PRINTHEAD is missing. it sure was there yesterday. help.

[toothsleuthgayl]

how to fix my PRINTHEAD. printer message says Printhead missing, or needs to be installed correctly. how did it get moved???

cannot get hp  customer support to assist me. may just go buy a new printer. won't be HP this time. unless i can get some help!

[Betty0610]

@toothsleuthgayl

Welcome to the HP Support Community.

Try the steps from here: https://support.hp.com/in-en/document/c04100778

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[GGL48]

I FOLLOWED THE STEPS PROVIDED AND IT DID NOT CORRECT PROBLEM.

[GGL48]

Will I need to replace the print head?

[sandytechy20]

@GGL48

Welcome to the HP support community.

If you have tried all the steps mentioned in this HP document:- Click here

And if the issue still persists, this could be a hardware issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.