printer can't prtint black but colors

[Bobdep]

Excel documents print color but not black after installing new ink

[Garp_senchau]

@Bobdep, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

If your HP OfficeJet 4630 e-All-in-One printer is able to print in color but not in black, even after installing a new ink cartridge, you can follow the troubleshooting steps below:

1. Make Sure the Cartridges are Properly Installed

• Ensure that the black cartridge is properly installed in its slot. Remove and reinsert it to confirm it's seated correctly.

2. Check Ink Levels

• From the Home screen on the printer display, select Ink Levels, and then press OK. This will display the current ink levels.
• Alternatively, you can check the ink levels through the printer software on your computer.

3. Perform a Cartridge Alignment

• Load plain white paper into the paper tray.
• From the Home screen, go to Tools and select Align Printer. Follow the on-screen instructions to complete the alignment process.

4. Clean the Printhead

• Cleaning the printhead might resolve clogging issues that prevent black ink from printing.
• Use the printer software or the printer display:
  • Go to Tools and select Clean Printhead.
  • Follow the on-screen instructions.

5. Print a Diagnostics Page

• Load plain paper, then use the printer display to print a Print Quality Report via Tools.
• Review the diagnostics page; if you notice missing black ink, a deeper cleaning might be necessary.

Also, refer to this guide: HP OfficeJet 4630, DeskJet 4640 Printers - Printer Does Not Print Black or Color Ink | HP® Support

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,