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Message 1 of 2
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printer cartridge error message

HP Recommended
HPEnvy Photo 7855

Error message; cartridge problem; unplugged and restarted printer; cleaned both cartridges with distilled h20 as indicated twice. Not resolved. Not under warranty.

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HP Support Agent
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HP Recommended

@Kim213, Welcome to HP Support Community!

 

If you have already performed the steps from the document HP Printer Does not Print and Error Indicates Faulty Ink Cartridge and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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