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envy 4500 wont accept brand new HP61xl black cartridges. when i reinsert the old HP61xl it works fine. two new ones from walmart both say "incompatible". whazzup?
Thank you for reaching HP Community. I would be happy to help!
Could you please let me know from which region or country did you buy the printer?
Did you recently move toa different region?
Refer to this document: https://support.hp.com/in-en/document/c02558798
If you have moved to a different region we may have to perform a regional reset on the printer.
Keep me posted.
Raj1788I am an HP Employee
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