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printer cartridge issue-envy 4500 printer wont accept brand new HP 61xl cartridges

HP Recommended
envy 5400 printer
Microsoft Windows 8.1 (64-bit)

envy 4500 wont accept brand new HP61xl black cartridges.  when i reinsert the old HP61xl it works fine.  two  new ones from walmart both say "incompatible".  whazzup?

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HP Recommended

@lassie2,

Thank you for reaching HP Community. I would be happy to help!

 

Could you please let me know from which region or country did you buy the printer?

Did you recently move toa different region?

 

Refer to this document: https://support.hp.com/in-en/document/c02558798

 

If you have moved to a different region we may have to perform a regional reset on the printer.

 

Keep me posted.

 

Raj1788
I am an HP Employee 

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