I had already performed the reset by unplugging the printer and plugging it back into an outlet numerous times so I went straight to driver and software updates. after the update was completed I waited about 5 minutes and the display screen remained upside. I performed another reset of the power cable and that didn't fix it either. I'm a little bit frustrated at this point to be honest
@luden007 I understand your concern, however, if the steps suggested thus far, didn't do the trick, this could be a hardware malfunction and I suggest you talk to HP support and discuss your options, follow the below steps to get started:
2) Click on Sign-in or select the product using the below step:
3) Enter the serial of your device.
4) Select the country from the drop-down.
5) Click on "Show Options".
Fill the web-form, to populate a case number and phone number for yourself!
Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from,
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