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printer display screen

HP Recommended
hp Officejet pro 6830
macOS 10.15 Catalina

My printer display screen is upside down

3 REPLIES 3
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HP Support Agent
HP Support Agent
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HP Recommended

@luden007 Lets start with power reset as per HP standards, here's how we recommend doing it:

  • Turn the printer on, if it is not already on.
  • Wait until the printer is idle and silent before you continue.
  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
    • NOTE: 
    • HP recommends connecting the printer power cord directly to the wall outlet.
  • Reconnect the power cord to the rear of the printer.
  • Turn on the printer, if it does not automatically turn on.
  • Wait until the printer is idle and silent before you proceed.

If the issue persists, please upgrade the printer firmware:

click here for different ways of getting this done using a computer among others.

 

P.S: Welcome to HP Community 😉

 

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us, 

have a good day, ahead.

Riddle_Decipher
I am an HP Employee

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I had already performed the reset by unplugging the printer and plugging it back into an outlet numerous times so I went straight to driver and software updates.  after the update was completed I waited about 5 minutes and the display screen remained upside.  I performed another reset of the power cable and that didn't fix it either.  I'm a little bit frustrated at this point to be honest

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HP Support Agent
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30,725 30,674 2,538 3,835
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@luden007 I understand your concern, however, if the steps suggested thus far, didn't do the trick, this could be a hardware malfunction and I suggest you talk to HP support and discuss your options, follow the below steps to get started:

 

1) Click on this link - http://www.hp.com/contacthp/

2) Click on Sign-in or select the product using the below step:

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form, to populate a case number and phone number for yourself!

 

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from, 

here's how private messages work: Click here for details.

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

Riddle_Decipher
I am an HP Employee

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