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    Information
    HP Solution Center Adobe Flash player error

    Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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Message 1 of 2
70
Flag Post

printer error code 0x6100004a

HP Recommended
officejet 6968
macOS 10.15 Catalina

error on power up of 0x6100004a

1 REPLY 1
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@SamDo, Welcome to the HP Support Community!

 

I understand you are not able to print due to this error. A 0x error indicates a possible hardware issue with the printer.

Are you able to bypass this error and access the home screen of the printer?

 

Kindly perform the steps mentioned in this document -  '0xc19a0005' or Similar Error Code Displays

 

Also, check for any paper jams inside the printer and make sure the print carriage is moving freely. Refer to - Paper Jam Error

 

If the error persists, please reach out to the HP Technical Support team in your region regarding the service/replacement options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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