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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
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‎06-15-2024 12:51 PM

HP Recommended
Product: HP OfficeJet 6958 All-in-One Printer

I'm getting this error message on my officejet 6950 error oxoof81d42 trkernel c

Category:
1 REPLY 1

‎06-17-2024 04:10 PM

HP Recommended

Hi @john19449,

 

Welcome to The HP Support Community.  

 

Thank you for posting your query, I will be glad to help you.

 

I understand the error code "0x0oF81D42 TRKernel C" on your HP OfficeJet 6958 All-in-One Printer usually indicates a firmware or hardware issue. Here are some steps you can take to try and resolve the problem:

1. Restart the Printer

  • Turn off the printer using the power button.
  • Unplug the printer from the power source.
  • Wait for about 60 seconds.
  • Plug the printer back in and turn it on.

2. Check for Firmware UpdatesUpdate the firmware on an HP printer

  • Go to the HP Support website.
  • Enter your printer model (OfficeJet 6958) and look for firmware updates.
  • Download and install any available updates.

3. Reset the Printer

  • With the printer turned on, disconnect the power cord from the back of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait for 60 seconds.
  • Plug the power cord back into the wall outlet and the printer.
  • Turn on the printer.

4. Clear the Print Queue

  • On your computer, go to the Control Panel and open Devices and Printers.
  • Right-click on your HP OfficeJet 6958 and select "See what's printing".
  • Cancel all pending print jobs.

5. Check for Paper Jams or Obstructions

  • Open all access doors and remove any paper jams or obstructions.
  • Make sure there are no small pieces of paper stuck inside the printer.

6. Reset the Printing System (Mac)

  • Go to System Preferences > Printers & Scanners.
  • Right-click (or Control-click) in the list of printers and select "Reset printing system".
  • Add your printer again.

7. Reinstall the Printer Drivers

  • Uninstall the current printer drivers from your computer.
  • Go to the HP Support website and download the latest drivers for your printer.
  • Install the new drivers.

Refer to this document: HP OfficeJet 6958 All-in-One Printer User manaul

 

I hope this helps. 

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 


A_Gayathri
HP Support Community Administrator.
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