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printer failure error message

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hp officejet 6962

When I go to print it says printer failure-there is a problem with the printer or print system. Turn printer off, then on.  It says to contact HP. 0x6100004a

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@EraRob, Welcome to the HP Support Community!


I understand you are not able to print due to this error. 

Kindly perform the steps mentioned in these document - '0xc19a0005' or Similar Error Code Displays and Resolving 'Ink System Failure', 'System Supply Problem' Errors


Also, check if there are any jams inside the printer, refer to - Paper Jam Error

Check if the print carriage is moving freely. 


Update the printer firmware if possible

Click here to download and install the latest printer firmware from your PC.

Click here to know different methods of updating printer firmware.


Now, try making a standalone copy and check if that works. By this, we can conclude if this is a hardware or a driver issue. If the printer makes a copy, the hardware is fine.


If the issue persists, I'm afraid this is a hardware failure. Please reach out to the HP Technical Support team in your region regarding the service/replacement options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.


Keep me posted for any other assistance.


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

I am an HP Employee

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