cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
SCfirefighter05
New member
1 0 0 0
Message 1 of 2
43
Flag Post

printer failure

HP Recommended
OfficeJet 6962
Microsoft Windows 10 (64-bit)

im getting printer error message. the print head will NOT engage to the track. it does NOT move to the center when i open the lid. it keeps giving me paper jam messages too. someone tell me wat the crap is wrong with it please. it printed fine yesterday, used a lot of ink but printed fine.

1 REPLY 1
Betty0610
HP Support Agent
HP Support Agent
13,666 13,651 724 562
Message 2 of 2
Flag Post
HP Recommended

@SCfirefighter05

 

Welcome to the HP Support Community.

 

Let's try to reset the Printer here:

 

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Also, try connecting the Printer to a different wall outlet directly.

 

Update the firmware: https://support.hp.com/in-en/document/c02919168

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation