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HP Recommended
HP Officejet Pro 8610 e-All-in-One Printer
Microsoft Windows 11

my printer won't print and it says printer failure

1 REPLY 1
HP Recommended

Hello @guiro ,
Welcome to the HP Support Community!

 

Here's what you need to do:

  1. Uninstall HP printer software, and then remove the printer from your Devices list. 
  2. Restart the PC
  3. Close all programs
  4. download only this complete package: HP OfficeJet Pro 8610 e-All-in-One Printer series / HP OfficeJet 8600 Series Printer Full Feature So... 
    Operating Systems: Windows 11
    Release date: Dec 6, 2021
    File name: Full_Webpack-116-Full_Webpack.exe (163.2 MB)
  5. Close all programs
  6. Open up the run command with the "Windows Key + R" key combo > in folder Downloads double-click on the Full_Webpack-116-Full_Webpack.exe
  7. The installation was completed successfully, now you must ...
  8. Restart the System again
  9. Now the installation is complete.

Document error messages accurately, even better is to take a screenshot of it and upload here.

 

Hope this helps! Keep me posted.
Andr-1611

If my post resolved your problem please mark this post as an "Accepted Solution".
Or click on the YES button to reply that the response was helpful and/or to say “Thank You”.


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