printer failure

[abby20241]

I had my printer in storage for about a month (it was in a spare bedroom in my parent's house, cool dry, protected. I just plugged it in to use it and I keep getting a paper jam error even though there is no paper jam after I hit okay after cleaning the jam (that wasn't there) it tells me "There is a problem with the printer or print system, Turn the printer off, then on. If you continue to get this message contact HP. 0x6100004a" Nothing seems to get this error to go away so I can't use my printer till this gets resolved.

[Irfan_06]

Hi @abby20241,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I see that you are facing an issue with your Printer that has a printer failure error.

A) Please follow the steps below to perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) Refer to the steps on this link to further troubleshoot.

D) If the issue still persists, refer to the steps on this link to restore factory defaults and let me know if that resolves the issue.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a good day

Irwin6

HP Support