My envy 4520 Printer freezes: the display, power button, and blue LED remains lit. The printer cannot be shut down with the power button. The touch display does not function. After I disconnect the power cord and reconnect it, the printer boots up and operates perfectly. My power cord directly connects to a single duplex wall socket that has no other device plugged in.
The printer is out of warranty. Before purchasing another printer, I would like to know if there is something I could do. The sleep mode settings of the printer are set for the maximum interval and the software has been upgraded to the latest version. I am operating a windows 10 laptop that wirelessly connects to the printer.
Sorry to say that your recommendations (thank you by the way) did not work. The printer goes to sleep. If the 4520 is left on overnight, for example, in the morning, it is asleep and I must disconnect and reconnect the power cord to reboot. AFter that the 4520 works perfectly.
1. I have always plugged the power cord of the 4520 into a separate socket.
2. With the 4520 turned on, I have disconnected the power cord from the printer and waited for about 75 seconds before reconnecting it and turning the power on.
3. I have verified that the firmware is the latest revision.
Unless there are further recommendations, it seems as though there is probably a hard, intermittent failure within the product. Repairing it will cost as much as buying a new printer so it seems that I have no choice - I can tolerate the sleeping issue by disconnecting and reconnecting the power cord of the printer or simply buy another printer.
Over the years, I have purchased a few hp lazer jets that lasted far beyond the warranty period without failure. I replaced them when they simply wore out!
The 4520 is my first experience with an hp inkjet printer. When it works, it is a great product; however, I have spent too much time on the internet searching for solutions, diiscussing the problem with my PC manufacturer, and in frustration, reaching out to the hp instant ink folks. My goal has been to determine if the 4520 required a repair or perhaps an esoteric software upgrade. I think the former is required.
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