printer frozen error code 0X83C0000A

[vmh3]

Powere switch i blinking, low ink but cartidges and secured under right side plastics and immobile, please help?

[Max3Aj]

@vmh3, Welcome to the HP Support Community – it’s great to have you here!

I appreciate you taking the time to share your question. I'm more than happy to assist with this and provide a solution that works for you.

The error code 0X83C0000A typically indicates a firmware or hardware initialization issue. Here's a step-by-step guide to help you resolve it:

Disconnect USB or Network Cable

• If your printer is connected via USB, unplug the cable from the rear.
• If it's connected via Wi-Fi or Ethernet, leave it connected.

Remove Ink Cartridges

• Open the cartridge access door.
• Carefully remove the cartridges even if they appear stuck. If they’re immobile, skip this step and proceed.

Power Cycle the Printer

• With the printer turned on, unplug the power cord from the rear of the printer and from the wall outlet.
• Wait at least 60 seconds.

Reconnect Power

• Plug the power cord back into the printer and wall outlet.
• Turn the printer on.
• Check if the error clears and if the cartridge carriage becomes movable.

Reinstall Cartridges (if removed earlier)

• Reinsert the cartridges securely.
• Close the cartridge access door.

Update Firmware (if accessible)

• If the printer boots normally, visit Official HP® Support to check for firmware updates.

Update the firmware on an HP printer | HP® Support

I hope your issue is now resolved. If not, feel free to reply and we’ll continue helping until everything’s sorted!

If the post helped, please click “Accepted Solution” to help other users easily find it. And if you’d like to say thanks, just tap the “Yes” button!

Cheers,

Max3Aj

HP Support