printer has a tiny orange light on the left bottom of screen

[Paw651]

there is a tiny orange light on the bottom left of the screen below the power button. printer will not print,.  printer is connect to wireless internet. no paper jam,  new ink cartridges

[VikramTheGreat]

Hi @Paw651,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

That tiny orange light on the bottom left of your HP printer usually indicates an attention/error state, even if there’s no paper jam and the ink cartridges are new. Common causes include:

• Cartridge recognition issue (even if new).
• Door or access panel not fully closed.
• Paper tray or alignment problem.
• Firmware or internal error.

Let’s troubleshoot step by step:

Step 1: Check the Printer Display for an Error Message

• Look at the printer screen. Does it show any error code or icon (like an ink drop, paper icon, or triangle)?
• If yes, note it down.

Step 2: Reseat Cartridges

• Open the cartridge access door.
• Remove both cartridges.
• Inspect for: 
  • Protective tape is still on the ink nozzle.
  • Dirty contacts clean gently with a lint-free cloth dampened with distilled water.
• Reinsert cartridges firmly until they click.

Step 3: Check Paper Tray

• Ensure paper is loaded correctly and the tray is fully inserted.
• Fan the paper stack to avoid sticking.

Step 4: Power Reset

• With the printer ON, unplug the power cord from the back and the wall.
• Wait 60 seconds.
• Plug it back directly into a wall outlet (not a surge protector).
• Turn the printer back on.

Step 5: Update Firmware

• Download the latest firmware for your printer model: Official HP® Support

Step 6: Run HP App

Download HP’s official tool to diagnose the issue: HP App – For HP Printers, Laptops, and Tech Accessories | HP® Official Site

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat