printer in error state

[alanwhittaaker]

my hp 9730 pro prints 2 or three files from my autocad plot menu then comes up with cant print as printer is in error stae

[Garp_senchau]

@alanwhittaaker, Welcome to HP Support Community,

Thank you for posting your query regarding printer stuck in error state; I’m here to help by guiding you through steps to resolve this issue

Try printing from different software like word and check if the issue persists.

Print test pages from the unit and check whether it prints multiple pages. you may refer this guide: HP OfficeJet Pro 9730 Printers - Printing self-test pages | HP® Support

Let me know how it goes.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going! 

Regards,

[alanwhittaaker]

I work in Autocad and am battling printing direct. I am having to make pdf file of the drawing then print. Even in that format it will print 10 prints and then come up with the error. At the same time it reports error in Autocad. Is there perhaps a special driver for autocad. 

[Garp_senchau]

@alanwhittaaker,

I apologize for the inconvenience you're experiencing with printing directly from AutoCAD. It sounds like there may be a communication issue between AutoCAD and your printer, or a specific configuration setting that is causing errors after multiple prints. Unfortunately, this might not necessarily be a printer driver issue but could involve AutoCAD's internal settings or a conflict with the printer's driver.

To resolve this, I recommend contacting AutoCAD’s support service directly. They can assist you with any software-specific issues or configuration settings that might be causing the error.

Regards,