• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎07-14-2025 05:09 PM - edited ‎07-14-2025 05:15 PM

HP Recommended
Product: HP Officejet Pro 8600 e-All-in-One Printer - N911a

I had a print error with the cartridge so I replaced the black cartridge. Then the error changed to Print failure.  I tried turning it off and back on.  I tried unplugging it and waiting for the 60 sec as instructed and then powering it back on.  I tried removing the printer head and flushing it and reinstalling.  It is frozen on the Printer failure screen. Is there any other way to do a hard reset to see if I can get pass this screen to run a printer cleaning? I was chatting with a rep but we got disconnected and now I can't seem to get reconnected.  He gave me a case number but the virtual robot will not let me pass to a live rep. 

1 REPLY 1

‎07-17-2025 06:42 AM

HP Recommended

Hi @Akunamatata01,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

It sounds like you've already tried many of the standard troubleshooting steps for your HP Officejet Pro 8600 e-All-in-One Printer - N911a, including replacing the cartridge, power cycling, and cleaning the printhead. Since the printer is now frozen on a "Printer Failure" screen, a hard reset might help, but unfortunately, this model doesn’t have a user-accessible hard reset beyond what you've already done.
 

Here are the next best steps you can take:
 

Try this first:

🔧 Basic Hard Reset

  1. Turn the printer ON, if it isn't already.
  2. Disconnect the power cable from the back of the printer (with it still ON).
  3. Disconnect the power cord from the wall outlet.
  4. Wait at least 60 seconds.
  5. Press and hold the Power button on the printer for 30 seconds (discharges remaining power).
  6. Plug the power cord back into the wall outlet first, then into the printer.
  7. Turn the printer back on if it doesn't power on automatically.

🔄 Check if the error is gone. If not, we might have to try the semi-full reset.

 

Keep me posted; if not, we might have to try more steps in a private message.

 

Take care, and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

 

Regards,

VikramTheGreat

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.