printer is locked out

[si41]

printer is locked out

[si41]

wth

[Sneha_01]

Hi @si41 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your printer is locked out, it typically means that there are restrictions or a password set on the printer, preventing you from accessing certain functions or settings. Here’s how you can try to regain access:

1. Restart the Printer

• Sometimes, a simple restart can resolve lockout issues. Turn the printer off, wait for about 30 seconds, and then turn it back on.

2. Check the Display for Messages

• Look at the printer’s control panel for any messages that may indicate why it is locked out. It might provide instructions or a specific error code.

3. Reset the Printer

• Factory Reset: If you can access the printer’s menu:
  • Go to Setup > Printer Maintenance > Restore Factory Defaults. This will reset the printer to its original settings but may require you to reconfigure your network and settings.

4. Use the Default Password

• If you are prompted for a password, try using the default passwords. Common defaults are:
  • Username: admin
  • Password: admin, 1234, or leave it blank.

5. Access Embedded Web Server (EWS)

• If your printer is connected to a network, try accessing the Embedded Web Server:
  1. Find the printer's IP address (usually available on the printer's display under network settings).
  2. Enter the IP address into a web browser.
  3. If prompted for a username and password, try the defaults mentioned above.

6. Firmware Update

• Sometimes, a firmware update can resolve lockout issues. Check the HP support website for instructions on updating your printer’s firmware.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support