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HP OfficeJet Pro 6978 All-in-One
macOS 10.14 Mojave

I have cleaned and aligned the printer and the cyan and yellow still have big white blotches through the test page. Not sure what to do next, the printer is out of warranty. I have automatic re-order on my ink, but it won't order more until the ink is low, but the supply is very high on all cartridges being used. 

1 REPLY 1
HP Recommended

Hi @jstutheit

Welcome to the HP Support Community. I understand the printer is not printing in cyan and yellow. I'd be happy to assist you.

 

If you have tried the steps mentioned in this document and the issue persists, I'm afraid this is a hardware issue with the printer.

 

Please reach out to the HP Support in your region regarding the service options for your printer. 

 

If the printer is out of warranty, I suggest you upgrade the printer. You may visit Hp Store to check the available printers.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.