printer issue

[robin1st]

Printer stuck at verifying error

[Kuroi_Kenshi]

Hi @robin1st,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer not verifying the error!  

We're thrilled to have the opportunity to assist you and provide a solution.

It sounds like your HP Smart Tank 790 All-in-One Printer is stuck on a "verifying" error, which can be quite frustrating. This type of issue usually occurs due to problems with the printer's connection, firmware, or settings. Here are some detailed troubleshooting steps you can follow to resolve this issue:

1. Power Cycle the Printer

A simple power cycle can often help resolve temporary errors or connection issues.

• Turn off the printer and unplug the power cable.
• Wait for 60 seconds to allow any residual power to drain.
• Plug the printer back in and turn it on.

After performing this step, check if the printer is still stuck at the "verifying" error.

2. Check Your Internet Connection

Since this printer uses Wi-Fi for cloud services and remote printing, an unstable or slow connection can cause verification errors.

• Restart your Wi-Fi router to ensure the connection is stable.
• Ensure that the printer is properly connected to the network. You can check the network status from the printer's control panel:
  • Go to Setup > Network Setup > Wireless Settings and confirm it’s connected to your Wi-Fi.

3. Update Printer Firmware

Outdated firmware can cause various issues, including verification errors.

• Check for Firmware Updates:
  1. Go to the HP support website: HP Support.
  2. Enter your printer model (HP Smart Tank 790).
  3. Check if there are any available firmware updates.
  4. Download and install the latest firmware, then restart the printer.

 

[Kuroi_Kenshi]

4. Reset Network Settings

If the network connection is causing the issue, resetting the network settings on the printer can help.

• On the printer’s control panel, go to Setup > Network Setup > Restore Network Defaults.
• After this reset, reconnect the printer to your Wi-Fi network.

5. Reconfigure HP Smart App (if using)

If you're trying to set up the printer via the HP Smart App and it’s stuck during verification, it might be helpful to remove the printer from the app and re-add it.

• Open the HP Smart App on your computer or mobile device.
• Remove the printer by clicking on the printer image, selecting Settings, and then Remove Printer.
• Restart the app and then re-add the printer using the Add Printer button.

6. Reset Printer to Factory Defaults

If the issue persists, you may need to reset the printer to its factory settings. Keep in mind this will erase all settings, so you will need to reconnect the printer to your Wi-Fi network and reconfigure it.

• On the printer control panel, go to Setup > Printer Maintenance > Restore Defaults or Reset All Settings.
• Follow the on-screen prompts to confirm the reset.

7. Check for Error Messages on the Printer Display

If the "verifying" error is accompanied by any other specific error codes or messages on the display, it could provide more context to pinpoint the problem. Let me know what the printer is showing if you can see additional error information.

 

Let me know if any of these steps help or if you need further assistance!

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?"—your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,