• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎09-26-2025 11:07 PM

HP Recommended

hp color laserjet pro mfp m283fdw touch screen not working, ethernet port also maybe faulty, tried hard reset by unplugging power cable what is the solution for this

1 REPLY 1

‎09-30-2025 07:54 AM

HP Recommended

Hi @noble6251,

 

Welcome to the HP Support Community!

 

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

 

I understand your HP Color LaserJet Pro MFP M283fdw touch screen isn’t working, and the Ethernet port may be faulty. Let’s go through a few steps to identify the issue.

Check Power & Connections: Ensure the printer is plugged into a working outlet. Verify the power cable is secure and undamaged.

Perform Hard Reset: Unplug the printer, hold the power button 15 seconds, reconnect power, and try turning it on.

Check Touchscreen & Display: Look for any signs of life—lights, sounds, or partial display.

Disconnect Network Devices: Remove Ethernet and USB connections temporarily.

Firmware Update: If touchscreen responds intermittently, try updating firmware via USB.

Inspect Ethernet Port: Test network connectivity with another cable or Wi-Fi.

I hope this helps.

 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.