printer issues

[JLorentzen]

The printer says "validating...please wait". I have rebooted printer, reset modem and anything else suggested,  several times

[Garp_senchau]

@JLorentzen, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

If your HP printer displays a "Validating...Please Wait" message and doesn't seem to proceed, here are a few steps you can take to resolve the issue:

Ensure Proper Connections: Double-check all physical connections between your printer, modem, and computer. Make sure that all cables are securely connected and that there are no loose connections.

Check for Paper Jams: Sometimes, a paper jam can cause the printer to get stuck. Carefully check for any jammed paper inside the printer and clear it, if present.

Update Firmware and Drivers: Ensure that your printer's firmware and drivers are up to date. You can visit the HP website to download the latest updates for your specific printer model.

Check Network Connections: If you're using a network printer, confirm that the printer is correctly connected to your network. Check the network settings on the printer's control panel and re-enter network details if necessary.

Restart the Printer: You’ve already tried rebooting the printer. After ensuring all above conditions are checked, try restarting the printer again.

Hard Reset the Printer:

• Turn off the printer and unplug it from the power source.
• Wait about 60 seconds.
• Plug the printer back in and turn it on.

Check for Error Messages: If the printer displays any additional error codes or messages on the control panel, refer to the printer's manual for troubleshooting guidance specific to those errors.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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