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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
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‎10-16-2025 02:54 AM

HP Recommended

The printer screen keeps showing Validating............Please wait, doewnt go away, screen frozen, Help

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1 REPLY 1

‎10-19-2025 02:25 AM

HP Recommended

Hi @Durian7 

 

Welcome to the HP Support Community! We're here to help you get back up and running.

 

Thank you for describing the issue clearly—seeing your printer frozen like that can be incredibly frustrating, especially when you're ready to print. 

 

If your HP printer is stuck on “Validating… Please wait,” it’s likely experiencing a firmware or startup glitch. Let’s walk through a few steps to reset and restore it.

 

 

Perform a full power reset

  • Turn off the printer using the power button.
  • Unplug the power cord from both the printer and the wall outlet.
  • Wait for 60 seconds.
  • Plug it back in directly to a wall outlet (avoid surge protectors).
  • Power it on and check if the screen progresses past “Validating…”

 

Disconnect from network

  • If your printer is connected via Wi-Fi or Ethernet, disconnect it temporarily.
  • This prevents it from trying to validate against a network or cloud service during startup.

 

Remove ink cartridges

  • Open the cartridge access door and gently remove all cartridges.
  • Close the door and restart the printer.
  • If the screen clears, reinsert cartridges one at a time to identify any faulty unit.

 

Update firmware via HP App (if accessible)

  • If the printer becomes responsive, open the HP App on your Windows 11 PC.
  • Select your printer > Settings > Advanced Settings > Tools > Printer Updates.
  • Install any available updates and restart the printer.

 

Try USB-only setup

  • Disconnect all network cables and disable Wi-Fi.
  • Connect the printer to your PC via USB and attempt setup through the HP App.
  • This bypasses cloud validation and may restore normal function.

 

Let me know your exact printer model if you'd like tailored reset instructions or firmware links. If the screen remains frozen after these steps, a semi-full reset may be needed. I can guide you through that as well.

 

 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

I am an HP Employee.
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