printer locked in envelope mode and will not let me change it and I have tried every suggestion

[morigane]

Printer is locked in #10 envelope mode and will not let me return to plain paper, have followed every suggestion in the forum and it still does not work. Sick of this

[Dragon-Fur]

@morigane 

There are, as you have found, limited options.

Once everything has been tried, it is possible the printer is permanently stuck.

For those reading

This printer should respond to the following...

Open

User Guide

Load Paper and then Modify new paper settings

Starting on Page 8 - Chapter 2 - Get started

Check / Adjust / Retain the Paper at the Printer Display Panel

Open Printer Tray,

If you have not yet done so, add desired paper type

Close Tray

IF applicable for your printer:

Look for a message on the Printer Control / Display Panel,

Click Modify (wording varies), set the paper size and type, Click OK

NOTE:  If the size of the Paper Size is not in the Drop-down menu, Select Custom (likely the last selection in the list)

Set the Preferences - Windows

1. Check / enable the printer as the “Default Printer”

Settings > Devices > Printers and scanners

UNCHECK (clear box) Let Windows manage my default printer

Select (Left-Click) your printer from the list of printers > Manage > Set as Default

1. Select and adjust settings in each category for the Media (kind of paper), source (tray), and paper size.

Settings > Devices > Printers and scanners

Left-Click on (your) Printer > Manage > Printing Preferences

Next

Tab Printing Shortcuts > Click / Highlight your preferred shortcut > Click Apply > Click OK to exit

NOTE - Make changes to a Shortcut

• Select a shortcut and adjust the settings for paper, source (tray), other settings
• If there is a More > section, check / adjust settings in the sub-sections > Click OK to save sub-menu changes
• If supported, save the edited shortcut or use “Save As” or “Create Custom Shortcut” to save under a new name
• Click OK to save the setup

AND

Example

Use the Embedded Web Server (EWS) to view and adjust your printer setup and preferences

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper Management

Click Apply to save changes

General Example - Exact availability varies by printer model.

EWS_9025_Preferences_Tray_and_Paper_Management_All

What else?

If the printer is "stuck" and not actually broken, it may respond to a Reset / Restart

 Printer Turns Off Unexpectedly or Repeatedly

Step 2: Restart the printer

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

Open Support Home

Enter the name of your HP device

OR

HP ENVY 4520 All-in-One Printer series 

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