printer not actived

[renwick2]

My printer prints out a file but ask to print a label from amazon I get an error 30 code

[A_Gayathri · Accepted solution]

Hi @renwick2,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are getting the "Error 30 - Printer Not Activated" message you're encountering when trying to print a label from Amazon typically relates to software issues, such as incorrect printer settings, driver problems, or a conflict between the software and the printer.
 

Here are a few steps you can follow to troubleshoot this issue:
 

1. Set Your HP OfficeJet 3830 as the Default Printer

• Go to Control Panel > Devices and Printers.
• Locate your HP OfficeJet 3830, right-click on it, and select Set as Default Printer.
• Try printing the label again.

2. Reinstall or Update the Printer Driver

• Go to HP's website and download the latest drivers for your HP OfficeJet 3830.
• Uninstall the current printer driver:
  • Go to Control Panel > Devices and Printers, right-click on your printer, and select Remove device.
• Reinstall the driver using the file you downloaded and follow the installation process.

3. Check Amazon Print Settings

• Ensure that your printer is selected correctly in Amazon's print dialogue.
• When printing the label from Amazon, double-check that your HP OfficeJet 3830 is selected and not a virtual printer (such as a PDF printer).

4. Disable Virtual Printers

Sometimes, virtual printers (like Microsoft XPS Document Writer or OneNote) interfere with printing. To avoid this:

• Go to Control Panel > Devices and Printers.
• Right-click on any virtual printer (e.g., Microsoft XPS Document Writer) and select Remove device or Disable.

5. Try Another Browser or Clear Browser Cache

• If the issue is with printing from the web, try using a different browser (like Chrome, Firefox, or Edge).
• Clearing the cache in your current browser might also help resolve any website-related issues.

6. Check for Software Conflicts

Sometimes, security software or other programs can block printing functions. Try temporarily disabling any third-party antivirus or firewall software and see if that resolves the issue.

The "Printer Not Activated, Error Code 30" message typically occurs when there's a problem with the printer's driver or settings, preventing the printer from being activated for use. 

Here are steps you can follow to resolve this issue on your HP OfficeJet 3830 All-in-One Printer:

1. Check Default Printer Settings

• Windows:
  • Open the Control Panel > Devices and Printers.
  • Ensure that your HP OfficeJet 3830 is set as the default printer.
  • If not, right-click the printer and select Set as Default Printer.

2. Update or Reinstall Printer Driver

• Update Driver:
  • Go to Device Manager (right-click the Start menu and select it).
  • Expand Print queues or Printers, right-click your HP OfficeJet 3830, and select Update driver.
  • Choose Search automatically for drivers to update the printer driver.
• Reinstall Driver:
  • Go to the Control Panel > Programs and Features and uninstall any drivers related to the HP OfficeJet 3830.
  • Restart your computer and reinstall the latest driver from the HP Support website.

3. Run the HP Print and Scan Doctor HP Print and Scan Doctor

• Download and run the HP Print and Scan Doctor from the HP Support site.
• This tool can automatically detect and fix common printing and scanning issues, including driver-related errors.

4. Check Print Spooler Service

• Press Windows + R, type services.msc, and press Enter.
• In the Services window, scroll down to find Print Spooler.
• Right-click it and select Restart.
• Ensure the Startup type is set to Automatic.

5. Check Permissions (For Error 30 Specifically)

• Right-click on the HP OfficeJet 3830 printer in the Devices and Printers menu.
• Select Printer properties and go to the Security tab.
• Ensure that your user account has Full control or Print permissions.

6. Use Compatibility Mode (For Older Software)

• If you're trying to print from an older program, try running it in Compatibility Mode.
  • Right-click on the program's shortcut and select Properties > Compatibility.
  • Check Run this program in compatibility mode for: and choose a previous version of Windows.

7. Check for Windows Updates

• Sometimes, Windows updates can conflict with printer drivers. Ensure your system is fully updated.
  • Go to Settings > Windows Update and install any pending updates.
     

Refer to this document: HP OfficeJet 3830 All-in-One Printer series User manual 
 

I hope this helps. 

Take care and have a good day.

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