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Message 1 of 2
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printer not printing black

HP Recommended
hp photosmart 5524
Microsoft Windows 7 (64-bit)

printer not printing black.

1 REPLY 1
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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @RoadBurner

 

Welcome to the HP Support Community. I'd be happy to assist you with the  "print quality" issue. 

 

To better assist you - 

 

1) Does the copy print out the same way? 

2) What's the application you are trying to print from? Have you tried printing from a different application or device? 

 

While you respond to that, let's print a Print Quality Diagnostic page -Press and hold the Start Copy Color button on the printer control panel for 3 seconds to print a Print Quality Diagnostic page.

 

Post the Print Quality Diagnostic page here so we can help you further. 

 

You may also refer to this document with steps to fix " Print Quality Issues" issue applicable for your printer -  Black or Color Ink Not Printing, Other Print Quality Issues

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

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