printer not printing due to cartrideg error

[fern1191]

"The indicated cartridges aren't communicating correctly with the printer"

[Max3Aj]

Hi @fern1191, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
The error message "The indicated cartridges aren't communicating correctly with the printer" on your HP ENVY Photo 7855 All-in-One Printer suggests an issue with the ink cartridges or their connection to the printer. Here are the troubleshooting steps to resolve the issue:

Check Cartridge Compatibility

• Ensure you are using genuine HP cartridges compatible with your printer. The HP ENVY Photo 7855 typically uses HP 64 / HP 64XL (or HP 303 in some regions).
• If you're enrolled in HP Instant Ink, make sure you are using the Instant Ink cartridges.

Reseat the Ink Cartridges

1. Turn on the printer and open the cartridge access door.
2. Wait until the printhead moves to the center.
3. Remove the cartridges and check for protective tape (remove if present).
4. Reinsert the cartridges firmly into their slots.
5. Close the access door and check if the error persists.

Clean the Cartridge Contacts

1. Turn off the printer and unplug it from power.
2. Remove the ink cartridges.
3. Use a lint-free cloth lightly dampened with distilled water to clean the gold-colored contacts on the cartridges.
4. Let them dry for a few minutes, then reinstall them.
5. Plug the printer back in, turn it on, and check if the error is resolved.

Reset the Printer

1. With the printer turned on, unplug the power cord from the back.
2. Wait 60 seconds.
3. Plug the power cord back in and turn the printer on.

Try a Different Cartridge (if available)

• If you have a spare or replacement cartridge, install it to see if the issue is with the current cartridges.

Update Printer Firmware

• Ensure your printer has the latest firmware update from HP.
• Download from HP Support page
   

You may also refer to this document - HP ink cartridge issues including, incompatible, missing and not recognized errors | HP® Support
 

I hope this helps. 

Take care and have a good day. 

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Max3Aj

HP Support