I changed the ink with a hp cartridge. The printer goes through the motion like it is printing but does not. I have done a print status, print quality test, clean print head, align printer and did a factory reset. And the printer does not print.
If i try to send a document from the internet i the printer turn on like its going to print the document, but it doesn't print.
I have gone through the trouble shoot test on the hp page and the printer still doesn't print. I tried to copy a document but it doesn' t print.
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".